The Perfect Husband

(author unknown) Several men are in the locker room of a golf club. A cellular phone on a bench rings and a man engages the hands-free speaker function and begins to talk. Everyone else in the room stops to listen. MAN: "Hello" WOMAN: "Hi Honey, it's me. Are you at the club?" MAN: "Yes." WOMAN: … Continue reading The Perfect Husband

Family Christmas Letters

Do you write an annual Christmas letter to your family members and friends, or perhaps you receive one? Have you ever felt that your letter didn't quite measure up to the ones you have received? If so, you might relate to these letters. Here's the one that was sent: ____________________ Dear Friends, Thought you'd like … Continue reading Family Christmas Letters

The Solution

You don't have to be an engineer to appreciate this story. A toothpaste factory had a problem. They sometimes shipped empty boxes without the tube inside. This challenged their perceived quality with the buyers and distributors. Understanding how important the relationship with them was, the CEO of the company assembled his top people. They decided … Continue reading The Solution